Challenging Unacceptable Behaviour

In this episode, Dr Felicity Cooksey has a conversation with Dr Anna Baverstock, a paediatric consultant and Senior Doctor Wellbeing Lead for Somerset NHS Foundation Trust. They discuss having brave conversations, enabling authentic inclusion and why Dr Baverstock believes we can change workplace culture one conversation at a time. Together they explore Dr Baverstock’s recent article on kindness and inclusion (BACCH News September 2022 | British Association for Community Child Health) and a systematic review on the impact of unacceptable behaviours between healthcare workers by Dr Linda Guo and her colleagues (Impact of unacceptable behaviour between healthcare workers on clinical performance and patient outcomes: a systematic review | BMJ Quality & Safety). Dr Baverstock’s book recommendations were: · The Good Ally - Nova Reid · The Keeper of Stories - by Sally Page Dr Baverstock’s recommended resources are: Books · The fearless organization - Amy Edmondson · Atlas of the Heart – Brené Brown · Listen – Kathryn Mannix · Black British Lives Matter – Lenny Henry & Marcus Ryder · Why I’m No Longer Talking to White People About Race – Reni Eddo-Lodge · Against White Feminism – Rafia Zakaria · The Transgender Issue – Shon Faye · Inclusion on Purpose – Ruchika Tulshyan · Demystifying Disability – Emily Ladau Disability Visibility – Alice Wong Videos and Websites · https://sloanreview.mit.edu/article/leading-in-an-age-of-employeeactivism/ · https://www.welldoctors.org/post/can-we-combine-clarity-andkindness-in-our-communication Other resources discussed included: · Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference - Stephen Trzekiak and Anthony Mazzarelli · Radical Candor - Kim Scott · Civility Saves Lives Campaign. Available at: https://www.civilitysaveslives.com/[Accessed: November 2022] · Ethics Unwrapped- Beyond Business Ethics. McCombs School of Business Texas University. Available at: https://ethicsunwrapped.utexas.edu/[Accessed: November 2022] · Hickson GB, Pichert JW, Webb LE, Gabbe SG. A complementary approach to promoting professionalism: identifying, measuring, and addressing unprofessional behaviors. Acad Med. 2007;82(11):1040-8. · Riskin A, Erez A, Foulk TA et al. The Impact of Rudeness on Medical Team Performance: A Randomized Trial. Pediatrics. 2015 Sep;136(3):487-95.