29: Change Management & Customer Success

Change management is a whole separate discipline and one overlooked far too often, with no group or team heading up your change management activities. For our customers it is even more critical, as their supplier or partner, what you are proposing, selling, implementing and delivering, will mean that they need to change (both them as individuals and as part of their company). Who is helping to navigate and manage this change? Join us this month as we talk about this and more and the role of your customer success team as change managers. Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Learn more about Tri Tuns: https://trituns.com/ Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562... Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/