Change Management: The Good, The Bad, The Necessary

Send us Fan MailIn this episode, Tony sits down with Courtney Penn to talk through Transcend’s approach to change management and what successful changes have in common. The conversation touches on key milestones, planning for change and communicating it well, and developing the critical feedback loops needed to gauge the success of the change. Tony and Courtney also discuss several client case studies and examples from their own experiences from working at home-based care provider agencies.