Changing Conversations To Change Behavior - Finding Ways To Connect, Part 2
from I See What You Mean Hosted by Lou Kerestesy
In Part 1 of our conversation, Terry Leberfinger and I talked about health and safety issues on the minds of employees, as the pandemic winds down, in a successful battery recycling operation where Terry's Executive Vice President for Human Resources. In this episode we discuss the business case for change as markets and environment, health and safety (EHS) regulations changed over 40 years. We dig into the psychology of change in the workplace, looking closely at how leadership works with employees - who've been on the job for decades - to not only solve problems but to unthink old ways of doing things and turn challenges into opportunities. I always enjoy talking to Terry, and here are a few of my favorite ahh-ha! moments: 0:22 - Being on the same as a clear destination 2:00 - How an ambitious goal motivated uncommon innovation and performance 4:36 - Turning a compliance cost into a revenue stream 7:32 - Organizational change, Kubler-Ross, and the stages of grief 12:37 - Putting old know-how to use in new jobs and processes 16:00 - Showing up Sundays to walk the floor and talk 21:06 - Managerial courage leading change
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