Changing customer situations – change company requirements

The full interview with Kevin Still from Demsa. Here Kevin talks about the impact of the new FCA customer duty consultation and what this going to mean for businesses and customers. The rubber is going to hit the road, with evidencing new behavior and culture going to be critical. Kevin also provides his perspectives on Debt Advice and in particular the new ruling on debt packagers too.More insights and videos at https://www.ro-ar.com