Changing How Business is Done: AI & the Human Workforce at the Estee Lauder Companies

In the world of supply chain management, the integration of artificial intelligence (AI) with the human workforce is revolutionizing the industry. In this episode of Supply Chain Now, sponsored by Microsoft, hosts Scott Luton and Kevin L. Jackson welcome special guests Chiara Laudani and Florent Guillet-Caillot from The Estee Lauder Companies, to explore the importance of the human element in AI. Listen in as they highlight how people and technology can work together to drive innovation and efficiency. Chiara and Florent share their insights on leadership, how transparency and communication are vital in change management, and the need for agility and continuous learning to stay competitive. Join us and learn how the future of supply chain management lies in the seamless integration of AI and human talent, how investing in workforce training, talent, and internal and external collaboration will drive positive outcomes, and how leveraging artificial intelligence and human intelligence together will foster a strong, dynamic, and resilient industry. Additional Links & Resources:Learn more about The Estee Lauder Companies: https://www.elcompanies.com/enLearn more about Supply Chain Now: https://supplychainnow.comSubscribe to Supply Chain Now: https://supplychainnow.com/joinCheck out Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkCheck out Digital Transformers: https://supplychainnow.com/program/digital-transformersWEBINAR- Automation ROI: Solving the Top 3 Operational Challenges: https://bit.ly/3VvxTvsWEBINAR- Strategies for Aligning Business Planning with Supply Chain Design: https://bit.ly/3XvRHk7This episode is hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/changing-business-AI-human-workforce-estee-lauder-companies-1297 The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.For licensing inquiries or permissions, please contact us at [email protected]© 2026 Supply Chain Now. All rights reserved. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.