Changing the shape of personal lines

In this episode of CII Radio, we talk about the new knowledge range for the personal lines sector; what it is and how it's intended to help the sector meet its talent challenges. We're joined by Sian Fisher, CEO of the CII, and Clair Atkinson, Head of Learning and Organisational Development Partnering at NFU Mutual. The CII has been working with personal lines insurers and brokers over the past 18 months to understand what it takes to build a profession in their sector. Earlier this year, we launched a suite of new learning materials which includes free online courses through to formal qualifications. all designed to meet the needs of motor, home, pet and travel insurance customers. To find out more about CII Radio, and for useful links, visit thejournal.cii.co.uk/podcasts.