Chapter 2 Episode 16: Customer Experience with Brian J. Silungwe

In this episode of The Marketing Pulse Podcast, we sit down with Brian J. Silungwe, a respected marketing and communications professional with over 17 years of experience. Currently serving as the Council Secretary of the Zambia Institute of Marketing and Executive Head – Marketing & Innovation at African Grey Insurance, Brian shares powerful insights on:The true meaning of customer experienceHow brands can deliver value beyond the productThe role of empathy, innovation, and consistency in serviceReal-life examples from his career in marketing, PR, and insuranceIf you're passionate about marketing, brand loyalty, and delivering unforgettable service—this one is for you.Listen now and subscribe!New episodes every fortnight.Available on:Spotify | Apple Podcasts | YouTube | AfriPods