EPISODE · Nov 25, 2020 · 7 MIN
Chapter 28 Customer First
from Confucius’ Wisdom
Once a corporate culture of “customer first” is established, employees will want to do what is right for customers. Giving directives to employees on everything amounts to restricting their scope to being responsible.
What this episode covers
Once a corporate culture of “customer first” is established, employees will want to do what is right for customers. Giving directives to employees on everything amounts to restricting their scope to being responsible.
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Chapter 28 Customer First
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