Chapter Three - The Same Noise, Wearing a Different Uniform

from Quiet Ops · host Paul Mitchem

Chapter Three: The Same Noise, Wearing a Different Uniform What does a service desk with more than 2,000 open tickets and 600 stalled projects have to do with burnout? More than I understood at the time. I walked into that organisation expecting to fix a struggling service desk. What I found was a capable team drowning in noise generated somewhere else. This was years before I had the words Quiet Ops, but the pattern was already there: stop fighting the symptom, go upstream, find the source, reduce the noise. Because sometimes the people who look like the problem were never the problem at all.

Episode metadata supplied by the publisher feed · Published Sep 2, 2026

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Chapter Three - The Same Noise, Wearing a Different Uniform

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