Charisse Lawrence, Director of Guest Experience

A family walks into Union Terminal for the first time, overwhelmed by not just by the sheer scale of the Rotunda, but by the plethora of options before them. History museum, science museum, children’s museum, OMNIMAX Theater, featured exhibitions, programs, Membership, our friends in the Holocaust & Humanity Center?! Luckily, a friendly face is waiting to help these baby birds out of the nest: Charisse Lawrence. In a way, without Charisse you wouldn't be listening to this podcast, since she trained Cody at the box office 13 years ago! Join us as we talk to Charisse about reading and guiding museum-goers, favorite family meals, and her go-to karaoke song.