Charlene Li, Disruptive Leadership Expert, on Customer-Centric Strategy, Big Gulp Moments, and AI Transformation

In episode 21 of season 2, we sit down with Charlene Li, New York Times bestselling author and expert in digital transformation and disruptive leadership. Known for her impactful books, including The Disruption Mindset, Open Leadership, and Groundswell, Charlene shares insights from her latest book, Winning with Generative AI: The 90-Day Blueprint for Success, which provides a strategic approach to harnessing the potential of generative AI as a leader. In this episode, Charlene dives into the art of leading through disruption and creating growth-focused, purpose-driven organizations. She explores how leaders can shift from maintaining the status quo to actively pursuing change that aligns with future customer needs. Charlene also shares her unique framework for identifying “Big Gulp” moments — decisions that challenge leaders to embrace risk confidently — and practical methods to make AI a transformative force within teams and companies. With real-world examples and actionable strategies, Charlene breaks down the three critical questions every leader should ask to stay aligned with evolving markets and build a resilient organization. She also shares stories from her career, and her journey from Harvard Business School to becoming a sought-after advisor for top executives. Tune in to learn Charlene’s strategies for leading in a rapidly changing world, leveraging AI for competitive advantage, and fostering a company culture ready to tackle future challenges. This episode is packed with wisdom for anyone looking to lead change, think strategically, and future-proof their organization! . . . Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues. . . . TIME-STAMPED SHOW NOTES: [03:04] Vulnerability makes you a better leader [07:30] The connection between growth and disruption [09:02] “Big G” versus “small g" growth [11:33] Building a disruption-ready organization [17:23] 3 questions every employee should be able to answer [23:42] “Big Gulp” moments in decision-making [28:49] The importance of decision-making preparedness  [29:59] Generative AI is an accelerating force  👉 Check out the resources mentioned here: https://fellow.app/supermanagers/charlene-li-quantam-networks-group RESOURCES MENTIONED IN THIS EPISODE: Connect with Charlene on LinkedIn Check out Quantum Networks Check out Charlene’s latest book, Winning with Generative AI: The 90-Day Blueprint for Success Join the Supermanagers Slack community Connect with Aydin on LinkedInFollow Fellow on LinkedIn