Charles Whiting: DebtManagers executive director says New Zealand's attitude towards bad debt is costing the country billions

Experts claim New Zealand's ongoing failure to deal with bad debt is costing the country over $2 billion per year. Debt management firm DebtManagers says a human-centred and customer-led approach to debt will reduce the issue- as the current one-size-fits all approach isn't helpful. Executive director Charles Whiting says adding interest and collection fees is counter-intuitive to getting debt repaid faster.  "We talk about people going into arrears- often debt is only the tip of the iceberg when it comes to issues they're experiencing."  LISTEN ABOVESee omnystudio.com/listener for privacy information.