Chatbotの歴史と技術を紐解く #7(前編)

from AI Shift Academy · host 株式会社AI Shift

AI Shift Academy（#シフアカ）チャットボットの「FAQ型」と「シナリオ型」の違いと、それぞれの運用課題について深掘りします。FAQ型は、ユーザーの質問に対して事前に用意したQ&Aから回答を検索するタイプ。一見シンプルですが、実際には・表記ゆれや類義語の認識精度・「解決しましたか？」というフィードバックボタンの押下率の低さ・質問意図の汲み取り不足など、運用担当者を悩ませる課題が山積みです。これらの課題に対する具体的な解決策や、ユーザー体験を向上させるためのヒントを語ります！▼おたよりは⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠こちら⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠から

Episode metadata supplied by the publisher feed · Published Jan 28, 2026

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Chatbotの歴史と技術を紐解く #7(前編)

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