Chatbots evolve to be more efficient, helpful to employee...

What this episode covers

IBM sees chatbots handling 80% of calls: Chatbots are evolving to be more useful for customers and employees. “You are going to start to progressively see chatbots being able to assist, even on things that are a little bit more complicated,” says Likhit Wagle, IBM’s general manager for global banking and financial markets, in this podcast.

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How long is this episode of The Buzz?

This episode is 17 minutes long.

When was this The Buzz episode published?

This episode was published on May 5, 2021.

What is this episode about?

IBM sees chatbots handling 80% of calls: Chatbots are evolving to be more useful for customers and employees. “You are going to start to progressively see chatbots being able to assist, even on things that are a little bit more complicated,” says...

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