Chatbots for behaviour change in L&D, with Vincent Han - No. 57

This interview with Vincent Han is the start of a section of this series that focuses on chatbots and L&D. When I started to record this podcast series I didn’t expect so many of the interviews would be focused on chatbots. Chatbots are the AI technology that is easiest for L&D application and has a high impact. Vincent is one of the leading thinkers in this area of chatbots and L&D. He is the founder of the Mobile Coach platform, which is an excellent way to get started building chatbots. While this interview with Vincent is at the start of this section in the series, it wasn’t recorded in this sequence. What happened is, as I was doing some of the other interviews in this section, with Jamie Good and Emma Webber, I discovered that they were both using Mobile Coach to build their own chatbots. As a result, I thought it would be great to talk with Vincent for this series. Vincent doesn’t come from a learning background; his background is technology, so his focus on learning as behavioural change is refreshing. In this interview, Vincent gives a great overview of how chatbots can be used to personalise learning over time and how the process of a conversation can be emotional, even if it’s with a bot. Often I think about a chatbot as being on a website. Mobile Coach can be used for building web-based chatbots, but it can also be used with other other chat platforms and SMS. SMS messages are simple, personal and can a be powerful tool for behavioural change. To go along with the podcast series we have released an eBook with all transcripts of the interviews. To go along with the podcast series on How artificial intelligence is changing the way L&D is working, we have released an eBook with all transcripts of the interviews. The eBook also gives a brief explanation of what AI is and an overview of how it is being used in L&D. Download the eBook Useful links Find out more about Vincent Find out more about the Mobile Coach platform Watch a video about Mobile Coach