Check-in: Highlights from our conversation with Tim Hill, Director of CS @ Gong

Our regular Friday re-cap of our Tuesday interview with Tim Hill, Director of Customer Success at Gong, a rapid-growth revenue intelligence company on the Deloitte Technology Fast 500 list. Takeaways Investing in customers is crucial for their success. Sales and customer success have different focuses and timelines. Measuring the outcomes of investments is essential. Engaging key personas and delivering value builds trust and retention. Understanding customers and providing incremental value is key. Resources ⁠⁠⁠⁠Connect with Casey⁠⁠⁠⁠ ⁠⁠⁠⁠Connect with Todd⁠⁠⁠⁠ ⁠⁠⁠⁠Visit the show page⁠⁠⁠⁠ ⁠⁠⁠⁠Get to know BrainStorm⁠⁠⁠ Credits Show direction: ⁠⁠⁠Debra Wilson⁠⁠⁠ Show design: ⁠⁠⁠Kensie Smith⁠⁠