Check in Q&A #44

Please recommend what you would cover/include in a general sickness policy relating to clients cancelling sessions.  Do you make up sessions with an already full schedule?  It seems unreasonable to penalise a client for something that is not their fault.  (Clients do not seem interested in anything other than 1-2-1/face-to-face sessions.  They also expect what they are paying for, as part of the service, to be delivered).  How do you communicate all of this in a fair and reasonable way without this issue affecting your business?  Q.2 Please remind me what should be included in a COVID policy - both relating to the trainer and/or the client being off sick. Thanks :-) I’m going to be doing seminars at the gym, at the end would you present my service, or would you offer another workshop / lead gen activity to increase interactions? How can I make lead gen on the gym floor really effective? In terms of potential services available. Do you think having too many offers can confuse and dilute your offering? What are some great courses other than yours obvs that you think could be of benefit to an experienced coach. These could be in nay field. What are some courses that have stood out to you guys? What are the values and vision of the ptma. What are the values, goals and visions of Nik and Ant? Do you think finances should be one of the main drivers for building a successful business. Or should this be as a process of nailing your values, vision and perfecting the client journey." I did a comp the other week n got 160 leads. I've sent a few emails out to them already and so far zero responses. Just looking for some helps n tips of how I can make use of all those leads 🤔 How to keep clients interacting in FB group after my challenge finishes? It is going amazing right now and I would like to keep this rolling!