Check-in: Rethinking the Customer Education experience

Highlights of our conversation with Ashley DeKerlegand, Director of Customer Education @ Quickbase where we discuss the need for updated instructional design models and a focus on outcomes. Chapters 00:00 The Challenge of Educating Customers 01:06 Outdated Instructional Design Models 03:20 Customer Education and Adoption 04:13 Incorporating Feedback from Customers 05:11 Continuous Improvement and Customer Satisfaction 06:10 Effective Training Evaluation 07:07 Transferring Learning into Practice 08:31 Data Transparency and Customer Impact 09:50 Building Trust through Transparency 10:17 Focusing on Customer Outcomes Resources ⁠⁠⁠⁠⁠Connect with Casey⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Connect with Todd⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Visit the show page⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Get to know BrainStorm⁠⁠⁠⁠ Credits Show direction: ⁠⁠⁠⁠Debra Wilson⁠⁠⁠⁠ Show design: ⁠⁠⁠⁠Kensie Smith⁠⁠⁠