Checking In on AI: What South Florida's Hospitality Industry Needs to Know Now

from Matters of Business · host Florida Atlantic University - College of Business

Recorded 4.10.26South Florida's hospitality industry is booming, but with labor costs up, margins thinning, and operators being told AI is the answer, the question is where to actually start.In this episode, we sit down with Dr. Anil Bilgihan, professor of marketing and hospitality management at FAU's College of Business, to break down what AI is actually delivering for hotels and restaurants right now — and what it means for the workforce and the jobs most at risk.If you're a South Florida operator who hasn't started thinking seriously about AI, this one's for you.Business.fau.edu

What this episode covers

Recorded 4.10.26 South Florida's hospitality industry is booming, but with labor costs up, margins thinning, and operators being told AI is the answer, the question is where to actually start. In this episode, we sit down with Dr. Anil Bilgihan, professor of marketing and hospitality management at FAU's College of Business, to break down what AI is actually delivering for hotels and restaurants right now — and what it means for the workforce and the jobs most at risk. If you're a South Florid...

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Checking In on AI: What South Florida's Hospitality Industry Needs to Know Now

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This episode is 30 minutes long.

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This episode was published on April 16, 2026.

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