Chick-fil-A Simulates Its Drive-Thru’s. Why Not Your Kitchen?

Summary:Chick-fil-A runs simulations when designing its drive-thru. Why aren't foodservice operators doing the same with their kitchens? Brenden Wright, founder of Visual Conquest and Spatial Sim, joins Joshua to explore how simulation helps foodservice leaders validate kitchen designs before construction. From modeling staff workflows to training new hires in VR before their first shift, this episode unpacks the tools shifting decision power back to the operator side of the table.Takeaways:The one question every foodservice leader should add to their next design RFPWhy approving a 2D floor plan often means discovering flow problems on opening dayHow simulation bridges the gap between what designers intend and how operators interpret itMapping staff workflows by station to spot bottlenecks before construction beginsTraining new hires in VR so they understand peak-hour pressure before their first shiftHow Chick-fil-A's drive-thru speed comes from simulation, not luck