Chief Customer Role in the Hospitality Industry, with Mark Weinstein - CB23

Mark Weinstein is the Senior Vice President of Customer Engagement, Loyalty and Partnerships for Hilton Worldwide. Like many customer experience executives, he searched for a career path that matched his skills and passion for helping customers comprehensively across the business. We discussed his multiple roles at Hilton International, which I found most interesting.  He began with running Hilton Honors, which gave him a footing operationally in delivery of value for the organization.