EPISODE · Jan 4, 2017 · 41 MIN
Chief Customer Success & Happiness Officer, With Amy Downs - CB32
from The Chief Customer Officer Human Duct Tape Show
In her transformation role with Lifesize, Amy's position was originally called VP of of Customer Care. Amy knew that this cast her into too narrow of a role for what she wanted to accomplish, so like many she proposed a revised scope and title, which is how she got the VP of Customer Success and Happiness role.
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Chief Customer Success & Happiness Officer, With Amy Downs - CB32
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