Chloe Li: Why the Hotels That Own Their Guest Data Will Win the Next Decade

Chloe Li, Director of Finance at CloudBeds, left a career in investment banking after realizing she was telling founders how to grow revenue without truly knowing if any of it would work. She joined CloudBeds to build real value from the inside — and has since helped drive the company’s strategic shift upmarket while shaping its AI data infrastructure, payments strategy, and go-to-market analysis.✨ Key Insights You’ll Learn:From Sichuan province to New York City: Chloe’s path to Baruch CollegeFirst job at Ernst & Young: learning that teamwork beats individual effortThe “disagree but commit” principle from mentor Sarah at KeyBankInvestment banking exit: recognizing she wasn’t creating real valueCloudBeds as the ERP for hotels: one unified data layer across all functionsStrategic upmarket push: the analysis that drove a company-defining decisionAI integration: natural language queries against live BI data for leadershipSignals AI: CloudBeds’ property-facing business intelligence productAgentic buying: why hotels must win guests through direct booking channelsPersonal crisis and the support group that carried her through🌟 Chloe’s Key Mentors:Sarah (KeyBank Manager): Taught “disagree but commit” and how to channel assertiveness into team alignmentKevin (VP of Finance, CloudBeds): The leader Chloe cold-reached; now her manager and sponsorFriends and Family Network: Informal support group that held her through a career-ending dark periodCloudBeds Leadership Team: Collaborative decision-makers who trusted data-driven analysis on the upmarket pivot👉 Don’t miss this conversation about what it really means to create value, why data quality determines AI quality, and how one bad season at work can rewrite what you believe about resilience.🔗 Connect with Chloe Li:LinkedIn: Chloe Li, CloudBedsWebsite: cloudbeds.com📤 Transcript Available: Chloe Li: Why the Hotels That Own Their Guest Data Will Win the Next Decade 📺 Watch on YouTube: Inspired Stories Podcast🌐 Our Website: The Inspired Stories Podcast📤 Special Thanks to Anthony Codispoti & AddBack Benefits Agency — Providing innovative employee benefits solutions that improve employee well-being while optimizing your bottom line. Website: addbackbenefits.com