EPISODE · Oct 1, 2025 · 21 MIN
Choice Based on Reasons
from Managing the Customer Experience
This episode explores how people often make choices not just based on preferences but also to justify those choices with reasons. It illustrates how providing reasons can change what people choose, even when the underlying preferences remain unchanged. The episode highlights the power and pitfalls of reason-based choice in both personal and professional decision-making contexts.
Embed this episode
Ready to play
Choice Based on Reasons
0:00
21:09
1×
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.
Frequently Asked Questions
How long is this episode of Managing the Customer Experience?
This episode is 21 minutes long.
When was this Managing the Customer Experience episode published?
This episode was published on October 1, 2025.
Can I download this Managing the Customer Experience episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.
URL copied to clipboard!