Chris Boggs (Cremation Society of Maryland): How this funeral home does 5,000 calls a year | #32

In this episode, we bring on Chris Boggs. Chris Boggs is the Chief Operating Officer of the Cremation Society of Maryland, McNabb Funeral Home, Metro Crematory, and Myers-Durboraw Funeral Home. Cremation Society of Maryland alone does 5,000 calls per year. Chris shares the insights in such a running a high volume and efficient deathcare operation.Timestamps (00:00) Intro (00:53) Welcome to Direct Cremation Podcast (03:35) The beginning of Chris' professional career (09:33) How is the cremation society of Maryland team structured? (12:49) The business model (14:32) The phone answering system (20:02) “We only have one shot” (22:13) Will: Compete! All we do is competing (23:43) How to maintain and drive case volume (25:53) Do they do any paid ads? (31:03) "It's not a job, it's a lifestyle" (33:01) "Burnout is a real thing" (34:38) A "weird flex" story (36:49) Change is inevitable (40:20) What's next for the Cremation Society of Maryland? (42:30) What Chris thinks deathcare looks like in 10 years? (43:58) Chris' magic bulletFor Innovative Funeral Directors Blazing a Trail. Find us at https://directcremation.comListen on Spotify or Apple PodcastsWant to start a cremation brand yourself? Learn how the some of the biggest cremation brands do it at https://www.partingpro.com