Chris Fink: How To Build An Agency Culture That Actually Scales | Agency Culture Conversations Ep. 2

Chris Fink didn't found his agency. He joined it as a strategist after 23 years in automotive management and a stint running operations at a med spa. Years later, he's a partner running multiple sister agencies under one roof, and he has strong views on what makes the team-to-leader transition work.In this episode, you'll learn:▸ Why "clarity over comfort" is the most important shift a new leader can make ▸ The advice he gives every newly-promoted leader before their first hard conversation ▸ How his team runs multiple sister agencies on one shared operating system ▸ The hiring process that uses personality assessments to put the right person in the right role ▸ How to break a "yes-man" culture using a deliberately ridiculous idea as a test ▸ Why he'd rather build leaders who eventually leave than build lifers who stay forever ▸ The one mistake he'd refuse to repeat if he had to rebuild his agency from scratch🏆 Run an agency with a culture worth recognizing? Apply for our official agency culture recognition program at https://agencyworkplaces.com/nomination-formGuest: Chris Fink, Partner at Fannit Host: Wesley Hoang, Agency Workplaces