Chris Kaufman on Empathy, Design, and Building StockX into a Multi-Billion Dollar Brand

from The Authority Company · host Joe Pardavila

What happens when empathy meets innovation? Joe Pardavila sits down with Chris Kaufman, co-founder and former Chief Creative Officer of StockX, to explore how people-first leadership drives creativity and business success.Chris shares:• How his obsession with design evolved into a passion for problem-solving• The story behind StockX and its revolutionary “stock market for sneakers” model• Why authenticity and empathy are the most underrated leadership tools• Lessons from failed rebrands like Cracker Barrel and Tropicana• How to build trust, psychological safety, and a culture of listening at workHe also reflects on how his parents’ example of kindness shaped his leadership philosophy and inspired his new book, Empathy at Work: Building Better Businesses Through People-First Leadership.🎧 Listen to the full conversation to learn how empathy fuels creativity, culture, and long-term success.

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This episode was published on November 19, 2025.

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