Christian Schätz, COO Microsoft Deutschland – the Future of AI, Cloud Adoption & Fostering a “Learn-it-All” Culture

What is the perspective of one of the world’s leading technology companies on the future of Artificial Intelligence? In this episode, Christian Schätz, COO of Microsoft Deutschland, discusses how Microsoft scales innovation while adapting to Germany’s regulatory, operational, and cultural environment. Christian explains why Microsoft views AI as a copilot rather than an autopilot — a technology built to augment human capability. He shares how Microsoft, as “customer Zero” applies AI internally, from natural-language access on core business systems to significant efficiency gains in customer support and global shared services. The conversation turns to Germany’s adoption dynamic, shaped by engineering rigor, regulatory depth, and the role of workers’ councils. Christian describes how Microsoft balances its global strategy with local expectations around security, sovereignty, and trust — and why the company’s shift from a know-it-all to a learn-it-all culture is crucial in this fast-moving environment. We close with Christian’s personal leadership journey, from hotel management to the C-suite, and his advice for young professionals preparing for an AI-driven future — centered on curiosity, continuous learning, and the ability to “get stuff done.” Guest Christian Schätz, COO - Microsoft Deutschland Hosts Prof. Dr. Serden Ozcan, WHU – Otto Beisheim School of Management Gori von Hirschhausen, PwC Germany Editorial Team Annika Lux-Röhrig Simon Görlach