Christine Mitchell: Fixed-Ops Talk

Welcome Back! This week I interview Christine Mitchell A.K.A. The Car Lady! We talk about all things Fixed Ops in a Pandemic landscape. We are tackling questions like how has the pandemic impacted the service side of the business? Is there a long-term impact that dealers need to consider? What about the ownership journey? And many more. Tune in to this episode in its entirety for some take-aways that you can implement at your store today! Time Highlights: 03:30 The impact that pandemic has had on the service side of the business. 11:00 Are Advisers salespeople and should we treat them as such. 15:48 Should we try to set up the first service visit at the time of purchase, why or why not? 19:00 How can your dealer stand out from the crowd 20:00 Idea on how to leverage Carvana and Vroom buyers 23:00 You sold a car, now what is next? 39:00 Next five years Connect with Christine: LinkedIn: https://www.linkedin.com/in/christine-mitchell-67364920/detail/contact-info/ Facebook: https://www.facebook.com/TheCarLadyCanada Website: https://www.thecarlady.ca/ Twitter: https://twitter.com/iamthecarlady Email: [email protected] Also, don’t forget to check us out at our website and on the following platforms: Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber Twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!