Chuck Kramer: Growth Through People and Partnership

Chuck Kramer is the Chief Operating Officer at Foundation Automotive, a rapidly growing automotive group in the United States and Canada. One key element of their success as a dealer group is the fact that they consider people as the most valuable asset.---> Register for the upcoming Fixed Ops Roundtable Event <---In this episode, Ted Ings and Chuck Kramer discuss:Chuck has been in business for over 37 years and suggests that in order to remain relevant it's important to be open to change.The more information dealerships can provide, they are helping change the public's perception of the industry.Foundation Automotive has embraced the use of social media to help share their story and connect with the communities in which they operate in a more impactful way.Partnership is at the heart of Foundation's growing operation.You must have employee satisfaction first before being able to provide an exceptional customer experience.Chuck does not run his stores, they guide their stores. Mentorship is a key element in growing the business.When Chuck looks to purchase a new store, he considers the employees as the most valuable asset.Dealers need to pay attention to shop efficiencies. Yes, ROs are important, but when you pay closer attention to the customer experience and how to deliver a more efficient buying process (in Fixed and Variable), it's much easier to scale the business.Foundation Automotive's mantra is "People First, Always."Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review wherever you get your podcasts, and don't forget to click the subscribe button!Thanks, Chuck Kramer!If you enjoyed this episode featuring Chuck Kramer, be sure to click the link below to say thanks!Click here to thank Chuck Kramer on LinkedInConnect with Ted Ings and the Fixed Ops Roundtable:Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement