CII Radio 004 - Professional Standards

In this episode of CII Radio, Michelle and Martin speak to Melissa Collett, Professional Standards Director at the Chartered Insurance Institute. Melissa is responsible for leading the CII's professional standards, ethics and conduct activity as a united profession. She also takes responsibility for the professional body’s legal affairs and risk management. Collett brings significant insurance and legal experience to the CII, having spent over a decade at the Financial Ombudsman Service, as a director at Fairer Finance and as a Tribunal Judge.