CILEX CEO Interview: "I was in the job for 16 days before Mazur..."

After a baptism of fire when just 16 days into her new role as CEO of the Chartered Institute of Legal Executives (CILEX) Jennifer Coupland was thrust into one of the biggest crises legal services has faced since the Legal Services Act with the Mazur ruling and subsequent appeal.In a wide ranging discussion on the Today's Wills and Probate Podcast, Coupland discusses how she handled the immediate aftermath of the decision, the appeal, and how she plans to shape the organisation going forward after plans to bring CILEX under SRA regulation were shelved.She leads CILEX after a successful period running the Institute for Apprenticeships and Technical Education, transforming the perception of apprenticeships into a respected and sought-after career route. She sees strong parallels with CILEX’s model of “earning while learning,” which she believes is vital for improving diversity and accessibility in the legal profession.Although CILEX was ultimately successful in its Mazur appeal, the ordeal was a "really, really tough 10 months for some of our members" says Coupland who adds the case exposed outdated aspects of the Legal Services Act 2007 and advocates for a sector-wide review to modernise legislation.Through the course of the podcast she also highlights the need to improve consumer understanding of legal services, particularly awareness of specialist providers and the importance of quality, regulation, and affordability. Internally, Coupland has navigated challenges around potential regulatory alignment with bodies like the SRA, ultimately pausing plans but maintaining a commitment to reducing duplication and complexity.Looking ahead, CILEX’s five-year strategy focuses on growth, education, influencing legal reform, and raising the organisation’s profile, with member engagement seen as crucial to its future direction.  The Today's Wills and Probate podcast is available on your preferred podcast provider, and at www.todayswillsandprobate.co.uk. Subscribe today to hear all the latest news and views across the wills and probate sector.Thank you to our podcast sponsors LEAP Estates, Estate Research, Property Ladder Group and Finders International.