CIO Podcast - Episode 49: Frictionless Billing with Joanne Mizell

For the 49th episode of the CIO podcast hosted by Healthcare IT Today, we sat down with Joanne Mizell, Chief Operating Officer at Banner|Aetna to talk about Frictionless Billing, an initiative to improve the patient billing process.  Mizell shares with us some of the financial and revenue pressures that healthcare organizations are facing today and her answer may surprise you.  Plus, she shares how being a “payvider” (provider and payer) provides a great opportunity to address problems like the Frictionless Billing effort they rolled out to improve the billing experience for patients.  We also ask Mizell how technology has helped and hurt healthcare in her decades of experience in the industry.  Finally, she gives some great advice for those who are just coming up in the industry. Here’s a look at the questions and topics we discuss on this episode: What are some of the financial and revenue pressures that healthcare organizations are facing today? How does Banner|Aetna being a “payvider” allow you to address problems that would be hard to address if you didn’t have a foot on both sides (payer and provider)? Talk to me about your “Frictionless Billing” program. What prompted the effort? What went into it? And what have been the results? You’ve had decades of experience in the industry, how has technology helped and how has it hurt us? Tell us the best piece of advice you’d give someone who is just coming up in the industry. Now, without further ado, we’re excited to share with you the next episode of the CIO Podcast by Healthcare IT Today. We release a new CIO Podcast every ~2 weeks. You can also subscribe to the Healthcare IT Today podcast on any of the following platforms: NOTE: We’ll be updating the links below as the various podcasting platforms approve the new podcast.  Check back soon to be able to subscribe on your favorite podcast application. Apple Podcasts Google Podcasts Stitcher Podcast Radio TuneIn Spotify iHeartRadio Thanks for listening to the CIO Podcast on Healthcare IT Today and if you enjoy the content we’re sharing, please rate the podcast on your favorite podcasting platform. Along with the popular podcasting platforms above, you can Subscribe to Healthcare IT Today on YouTube.  Plus, all of the audio and video versions will be made available to stream on HealthcareITToday.com. We’d love to hear what you think of the podcast and if there are other healthcare CIO you’d like to see us have on the program. Feel free to share your thoughts and perspectives in the comments of this post with @techguy on Twitter, or privately on our Contact Us page. We appreciate you listening! Listen to the Latest Episodes