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CIO Strategy: How IT can Create Great Customer Experiences episode artwork

Jun 1, 2023 43 min

CIO Strategy: How IT can Create Great Customer Experiences

from CXOTalk Hosted by Michael Krigsman

#cio #customerexperience #cxostrategy On CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth. The topics for this episode include: ► Understanding the CIO role in enhancing customer experience ► Bridging the gap between IT systems and customer value ► Using technology to meet customer expectations ► Creating seamless customer experience with innovative technology ► Digital transformation and customer experience are strongly connected ► The five pillars of next-generation technology strategy at Citizens ► Agile transformation: shifting from monolithic to incremental software development ► Aligning the culture of IT and business to support customer experience objectives ► Modernizing legacy systems with a platform approach ► Aligning business and technology investments ► The impact of business and information technology transformation on customer experience ► Prioritizing investments in customer experience ► The role of IT in digital transformation projects ► Cloud strategy: Responsiveness to customers, agility, and efficiency

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The Data Economy Redis The world has changed drastically in the last two years and businesses have to change with it. The need to move to the cloud, create digital experiences, and operate in real-time is more prescient than ever.The Data Economy is a podcast about leaders, like you, who use data to meet these new challenges. Michael Krigsman, Industry Analyst and Publisher of CXOTalk, sits down with executives at companies like Splunk, HP, UPS, Siemens, and EA to find out how they leverage data to power real-time experiences and create value in our modern economy. Listen to get a first-hand look into their business approach and learn how they use data to improve customer experience, increase business value, and stay at the forefront of the digital revolution.You can watch the video version of each episode on redis.com/thedataeconomy.If you’d like to learn more about data strategies and technologies your peers are leveraging, visit redis.com/business.

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This episode was published on June 1, 2023.

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