Circular Furniture: How Vitra Circle Scales Refurb via Dealers

How do you scale refurbishment through existing dealer networks? In this episode, Rolf Keller, Head of Circularity, explains how Vitra built its circular model around buying back, refurbishing, and reselling furniture through its dealers, saving 60 to 90% CO2 compared to new products. Co-hosted by Heiko Tullney, Executive Director at Indeed Innovation, this conversation focuses on: • The role of modular design and why backward compatibility across product generations matters • How Vitra structured dealer access to circular stock, including list pricing, visibility into inventory, and revenue sharing • The criteria behind Vitra's buyback decisions, from product age and condition to logistics and location The episode also covers how replacing seat covers solves stock mismatches in contract orders and how Vitra embeds circularity requirements into new product development. This is the first episode in the series Irresistible Circular Businesses, sponsored by Indeed Innovation, the global design and innovation firm pioneering the circular economy. The series showcases business practices that deliver irresistible commercial and circular results, with examples from different industries across different R-strategies.