Circularity with Lucy Cooper and Steve Hanks

In this episode, MBA students Ina Litterst and Agata Florek welcome Lucy Cooper, Project Lead for Refill, and Steve Hanks, National Account Manager for Customer Partnerships at CHEP. Together, they explore how circularity is more than a buzzword – it’s the DNA of CHEP’s business model. Lucy and Steve explain how CHEP’s share-and-reuse approach reduces packaging waste, how refill pilots in UK supermarkets are pioneering scalable solutions, and why every job at CHEP is considered a sustainability role. They also share insights on company culture, innovation in pallet and container design, collaborations to reduce empty miles, and navigating legislation across markets.