Citizens Portal: Digitally screwing with citizens Pt III

I just got a new development regarding my complaint against my bank, Allied Bank Ltd, Pakistan, for breach of information and involvement in scam leading to the loss of my money: Banking Mohtasib closed the case again citing the bank to be clean and clear of all responsibility and blaming me, despite the proofs that I have submitted showing that my information was breached. I have met up with another victim of this bank's who lost all his money too, this time via cheques. There has been a case submitted by clients against ABL for 2 years to Banking Mohtasib, and it has been 2 years, Banking Mohtasib has been evading the case and covering ABL's ass. Why?