City introduces 'HeySpartanburg!' citizen request mobile app

City of Spartanburg citizens have a new, free, easy-to-use digital product they can use to report issues and ask for help. HeySpartanburg! is now available via the City’s website (click here) or through the iTunes and Android stores for your mobile devices. The new mobile app will allow bring city services to the fingertips of citizens, allowing them to request services, such as a large greenwaste pickup, or to report problems or other issues such as potholes, damaged sidewalks, street light or traffic light outages, and downed trees. The requests are automatically routed to the appropriate City official. HeySpartanburg! also allows citizens to attach photos of the issue they are reporting and see what other requests or inquiries have been submitted. Service requests can also be shared on Facebook and twitter, keeping the process transparent to everyone. In turn, City officials will be able to use HeySpartanburg! to communicate with citizens, updating them on the status of the response to their inquiry or to ask for more information or clarification on the problem or request. The City will also be able to utilize HeySpartanburg! to send push notifications to citizens about important issues or share information in emergency situations, such as the recent train derailment near Daniel Morgan Avenue. Other useful information will be linked on the HeySpartanburg! homepage, including a maps of our downtown parking garages, City Council Districts, and garbage and recycling collection schedules. HeySpartanburg! is built on the award-winning mobile platform developed by PublicStuff. While more than 200 cities and organizations nationwide are using PublicStuff technology to become more accessible to their citizens and stakeholders, Spartanburg is the first city in South Carolina to partner with the company.