Civility saves lives - Chris Turner

Civility saves lives - you've heard it on the podcast before but in this episode, we meet the man behind the phrase. Chris Turner is an Emergency Medicine Consultant with the NHS and the Co-Founder of Civility Saves Live, a group of healthcare workers who share the evidence base behind why the best teams respect and value each other, and why this leads to the best outcomes for both staff and patients. He speaks to Claire and Helen about the monumental events in his life and career that led to him thinking deeply about incivility, and the impact it can have on people's performance. Chris also talks about why we need to invite people from diverse backgrounds to fill our pool of wisdom, and why saying sorry is a super power. More about Chris: Civility Saves Lives TED Talk - When rudeness in teams turns deadly Further reading: Chrstine Porath With thanks to our sponsors Flank, an AI colleague for your in-house legal team. Flank is designed to work like a high performing team member for your legal department. Flank agents are able to instantly handle commercial team requests, eliminate bottlenecks and ensure your legal team operates at the speed your business demands. Flank agents are always on, always accurate and always ready. If you'd like to discover more about how Flank can redefine your legal operations, then take a look at getflank.ai. If you get in touch with them, please do mention How to Thrive, so that they know that it came from one of our wonderful listeners. How to Thrive events: Our events are a chance to come together with other Community Members to network and share learnings in a safe space. All of our events are focussed on HOW to thrive and deliver practical skills that you can incorporate into your work and home lives. ​Visit our website to find out more. Your How to Thrive hosts: Claire Sanders, former Corporate Lawyer, General Council and Co-Founder of Being Human Consulting. Helen Silver-MacMahon, Human Factors Specialist, Veterinary Nurse and Co-Founder of Being Human Consulting. Music Credit: Lo-Fi Hip Hop (Never Old Fashioned) by Alex Kizenkov Podcast Production: Anthony Zahra