Civio’s co-directors David Cabo and Eva Belmonte on automating CRM

The Loop is a Journalism Value Project podcast, brought to you by Reference, a self-organized network of 26 European independent news outlets, hosted by Arena for Journalism.We are interviewing the members of this network about key challenges for them, ranging from funding and business models, to community engagement and organizational structures, as we explore what success and sustainability looks like for European independent media today.In this episode, we talk to David Cabo and Eva Belmonte, co-directors of Civio, a Spanish data journalism project that shines a light on public entities,This non-profit outlet is using technology as an important tool to scrutinize public policies, contracts and funds.We will be looking into how Civio is using technology in their marketing strategy, and how an automated Customer Relationship Management (CRM) has helped them with memberships.Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.