CJI Podcast #45 | Alan Walsh | Sentient Jet | "If there's no precedent, you can't be wrong"

Alan Walsh didn't come from aviation. He spent 20 years in tech before a chance meeting with Flexjet's Andrew Collins led him to Sentient Jet in 2019. Seven years on, he runs the largest jet card company in the US, with 7,000 card owners and a 90%+ retention rate. His philosophy is simple: obsessive service. Sentient answers every call, real human, no phone tree, within 15 seconds, 24/7. The World Cup just delivered their busiest summer yet, with 40% week on week growth. And with high net worth individuals in the US projected to grow 50% over four years, he sees no slowdown ahead.