CL152: From Rock Guitarist To Customer Experience Speaker - Interview with James Dodkins

James Dodkins helps companies create outstanding and unforgettable customer experiences. As a speaker, author, trainer and consultant he travels the globe learning the secrets of the world's best performing companies, and he uses that information to help organizations replicate that success. James specializes in customer experience and customer centricity and is Principal Consultant at BP Group. His new book is called 'Put Your Customers Second' and will be hitting the stores soon. More info and Free Book: http://jamestaylor.me/ In this episode, you'll learn: Why the best organizations put their customers second The waffle in most business books The story narrative in business books The One Minute Manager Built To Sell How to connect with influencers VAKWIRE – The seven elements of creating a customer centric culture Culture at Ritz-Carlton Vision and values Personal values vs Company values Value ladder Creating your own competitors Please subscribe to my channel if you are into what I do! Your support is greatly appreciated and helps me continue to keep it free for everyone: * Please Subscribe To This Channel https://goo.gl/8EWszQ See my website for hundreds more free training videos, interviews, and free courses on creativity, innovation, creative process, creativity exercises, theory and loads more at http://www.jamestaylor.me Hope you enjoy it - if you do please subscribe to my YouTube Channel and come find me on my socials below. Thank You! * YouTube Channel https://www.youtube.com/c/JamesTaylorMe/ * Facebook https://www.facebook.com/jamestaylordotme * LinkedIn https://uk.linkedin.com/in/jameskirktaylor * Twitter https://twitter.com/JamesTaylor_me