CL244: How AI Will Change Customer Experience - Interview with John DiJulius

In this episode we learn from John DiJulius, On How AI Will Change Customer Experience. Please SUBSCRIBE ►http://bit.ly/JTme-ytsub ♥️ Your Support Appreciated! FOLLOW ME: Website: https://www.jamestaylor.me LinkedIn: http://bit.ly/JTme-linkedin Instagram: http://bit.ly/JTme-ig Twitter: http://bit.ly/JTme-twitter Facebook: http://bit.ly/JTme-facebook By 2025, AI will power 95 percent of all customer interactions. But despite of this technological disruption my guest today argues that the most important part of a great ?customer experience is relationship building. John DiJulius is a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, and Progressive Insurance. In his new book, The Relationship Economy: Building Stronger Customer Connections in the Digital he shows readers how to attain meaningful, lasting relationships with customers. In this episode, we cover: 5:43 – Customer Experience vs Customer Service vs Customer Support 9:10 – Being the cheapest or the best 10:49 – Why companies are reallocating advertising and marketing dollars to customer experience 12:24 – Why micro-experiences are important for building customer loyalty 14:14 – Checklist Manifesto 14:55 – From automation to experiences 15:04 – Using AI for improving customer experience 18:52 – MSA (Mental Stimulation Addiction) 21:13 – From bored to brilliant 29:28 – Collecting people Resources mentioned in this episode: thedijuliusgroup.com thedijuliusgroup.com/product/the-relationship-economy Tools: FORD (Family, Occupation, Recreation, Dreams) Book: From The Ground Up by Howard Schultz Album: Anything by The Beatles If you enjoyed the show, please rate it on YouTube, iTunes or Stitcher and write a brief review. That would really help get the word out and raise the visibility of the Creative Life show. SUBSCRIBE TO THE SHOW Apple Podcasts: http://bit.ly/CLS-apple Spotify: http://bit.ly/CLS-spotify Stitcher: http://bit.ly/CLS-stitcher The post CL244: How AI Will Change Customer Experience - Interview with John DiJulius appeared first at https://www.jamestaylor.me/john-dijulius/