CL251: How To Never Lose A Customer Again - Interview with Joey Coleman

In this episode we learn from Joey Coleman, On How To Never Lose A Customer Again. Please SUBSCRIBE ►http://bit.ly/JTme-ytsub ♥️ Your Support Appreciated! FOLLOW ME: Website: https://www.jamestaylor.me LinkedIn: http://bit.ly/JTme-linkedin Instagram: http://bit.ly/JTme-ig Twitter: http://bit.ly/JTme-twitter Facebook: http://bit.ly/JTme-facebook How to Never Lose a Customer Again. Learning how to be persuasive and Mapping the customer journey. The salesperson experience vs the customer experience, Joey Coleman helps companies keep their customers. An award-winning speaker, he shares his First 100 Days® methodology for improving customer experience and retention with organizations around the world and his clients include Whirlpool, Volkswagen, and Zappos. Joey's Wall Street Journal best selling book 'Never Lose a Customer Again' shows how to turn any sale into a lifelong customer. In this episode, we cover: 2:37 – Learning how to be persuasive 5:28 – Working the The Secret Service 7:27 – The Customer Experience lifecycle 9:39 – The First 100 Days 9:51 – The salesperson experience vs the customer experience 11:00 – Buyers remorse 14:57 – Mapping the customer journey 16:41 – Breaking down silos 18:13 – Customer experience KPI's 19:18 – The Handoff 22:40 – Rutherford Grill in Napa 34:37 – Going down the rabbit hole Resources mentioned in this episode: joeycoleman.com Tools: Evernote Book: Pattern Recognition by William Gibson Album: First Touch by Dominic Miller If you enjoyed the show, please rate it on YouTube, iTunes or Stitcher and write a brief review. That would really help get the word out and raise the visibility of the Creative Life show. SUBSCRIBE TO THE SHOW Apple Podcasts: http://bit.ly/CLS-apple Spotify: http://bit.ly/CLS-spotify Stitcher: http://bit.ly/CLS-stitcher The post CL251: How To Never Lose A Customer Again - Interview with Joey Coleman appeared first at https://www.jamestaylor.me/never-lose-customer/