Claire Quansah: 6 steps to successful change management

New tools and processes can transform your workflow. Especially when they’re well communicated, properly tested and correctly implemented. Successful change management motivates your team to adopt new practices. And makes them productive and happier - now and into the future.In this episode, we’re joined by Claire Quansah, an ops expert in the agency space with nearly two decades of experience. Claire shares the steps to consider when implementing change within your agency. She gives advice on how to promote continuous improvement and set your team up for success.Her 6 steps for successful change management include:CommunicationPlanning & PreparationImplementationTesting WorkflowsDocumentation, Training & Support Continual Improvement This episode is a must-listen for anyone looking to implement a new platform or process change within their agency.Follow Claire on LinkedIn: https://www.linkedin.com/in/claire-quansah/Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.