Clare Muscutt talks with Jeannie Walters about CX , inclusivity, resilience and adaptability.

How Jeannie made her way into the world of CX   How she first discovered her ability to adapt to new situations.   Discussing the current climate and changes in the world of CX and business more broadly.   The growth of brand integrity and required congruence with customer experience.   How to adapt your life and business to meet challenges and change.   The pivot consultants are making into content creation and providing thought leadership outside of conferences and events.   The importance of inclusive design and representation in decision making groups.   Jeannie's advice for WICX to help us develop resilience and adaptability.