Claudine Litman: Designing Better Healthcare Solutions

Howie and Harlan are joined by Yale SOM alum Claudine Litman, a designer and the director of Yale's Center for Outcomes Research & Evaluation, to talk about using the tools of design to build more effective healthcare spaces and processes. Harlan looks at seven charts illustrating the state of healthcare in 2023; Howie reports on the FDA reprimanding a drug company for misleading advertising. Links: Healthcare in 2023 "Seven Charts That Sum Up U.S. Healthcare In 2023" Designing Better Healthcare Yale School of Medicine:Center for Outcomes Research & Evaluation Design for Care: Innovating Healthcare Experience This Is Service Design Doing: Applying Service Design Thinking in the Real World The Design of Business: Why Design Thinking is the Next Competitive Advantage Misleading Advertising "FDA scolds Novartis over a misleading TV ad for a breast cancer treatment" Public Law 87-781, 76 STAT 780 FDA: Letter to PharmD Direct-to-Consumer Prescription Drug Advertisements:  Presentation of the Major Statement in a Clear, Conspicuous, and Neutral Manner in Advertisements in Television and Radio Format Final Rule Questions and Answers Guidance for Industry NIH: Direct-to-Consumer Pharmaceutical Advertising Learn more about the MBA for Executives program at Yale SOM. Email Howie and Harlan comments or questions.