Client Psychology in the Treatment Room: Building Trust, Comfort, and Success with Douglas Preston (Part 2)

Douglas Preston returns to the Facially Conscious Podcast for an honest, practical conversation about one of the most overlooked parts of skincare and spa work: client comfort and emotional trust.In this episode, Douglas shares how estheticians and spa professionals can recognize and ease client anxiety in the treatment room, create a sense of safety, and build lasting client relationships. He explains why the true success of a treatment often isn’t just physical results—but the emotional experience a client has while in your care.We also explore spa and resort management, team leadership, and how to recommend skincare products ethically—without pressure, scripts, or sales tactics that damage trust. Douglas offers thoughtful insight into how education, confidence, and listening can naturally lead to better client outcomes and stronger retail performance.To close, Douglas reflects on his plans for retirement and what’s next in his professional journey, offering perspective on longevity, purpose, and evolving careers in the skincare industry.This episode is especially valuable for estheticians, spa owners, and skincare professionals who want to improve client relationships, refine their treatment room presence, and lead with integrity.Have a question? Send us an email at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LIKE, FOLLOW & REVIEW US ON ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠INSTAGRAM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, & WHERE YOU LISTEN TO ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠PODCASTS⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠!Visit our website ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.faciallyconscious.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Linktree | Facially Conscious⁠⁠⁠Join our new Patreon and ⁠⁠⁠⁠⁠⁠Substack⁠⁠⁠⁠⁠⁠ for more content from Facially ConsciousFollow Our Hosts On Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Trina Renea⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ - Medically-trained master esthetician and celebrities’ secret weapon⁠⁠⁠Linktree | Trina Renea⁠⁠⁠, @trinareneaskincare, ⁠⁠⁠trinarenea.com⁠⁠⁠ and Substack⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Julie Falls⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠- Our educated consumer is here to represent you! @juliefdotcomDr. Vicki Rapaport⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ -Board Certified dermatologist with practices in Beverly Hills and Culver City @rapaportdermatology and ⁠⁠⁠https://www.rapdermbh.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Rebecca Gadberry⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ - Our resident skincare scientist and regulatory and marketing expert. @rgadberry_skincareingredientsCreditsProduced and Recorded by The Field Audio⁠thefieldaudio.com