Client Retention of IT Services Firms

Principal Analyst Patrick Heffernan and Senior Analyst Boz Hristov discuss key intelligence questions centered on enterprises’ desire to optimize growing IT expenses. Boz dives into the role innovation, GenAI hype and quality control have been playing in contract renewals among the world’s leading consultancies and systems integrators. What can services firms do to shore up retention and maintain trust in a challenging budgetary environment? Listen and learn with TBR Talks.Submit your Key Intelligence Questions for Patrick and his guests ⁠Learn more about TBR at ⁠https://tbri.com/⁠Connect with Patrick on LinkedIn Connect with Boz on LinkedInTBR Talks is produced by Technology Business Research, Inc. Edited by Haley DemersMusic by Burty Sounds via PixabayArt by Amanda Hamilton Sy